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Mugsy Support & Frequently Asked Questions

<p align="justify" id="isPasted" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin: 0px 0px 1rem; color: rgb(33, 37, 41); font-family: Poppins, sans-serif; font-size: 16px;"><span style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Being friendly to Madre Earth is a big priority for us here at Mugsy. Our sustainability efforts include:</span></p><ul style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(33, 37, 41); font-family: Poppins, sans-serif; font-size: 16px;"><li style="margin-left: 15px; box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">~80% of our products are currently produced using recycled polyester, certified organic cotton or BCI cotton (with the goal of getting to 100% by 2025).</li><li style="margin-left: 15px; box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Packaging and shipping materials that are 100% recyclable and made from recycled paper (for boxes and shipping bags) and recycled plastic (for polybags that protect the jeans in transit).</li><li style="margin-left: 15px; box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Manufacturing partners that are industry-leaders in water and electricity conservation, with state of the art machinery, equipment and on-site water recycling facilities. </li></ul>

Being friendly to Madre Earth is a big priority for us here at Mugsy. Our sustainability efforts include:

IS MUGSY A GREEN COMPANY?

GREEN INITIATIVES

HOW SHOULD I WASH/DRY MY MUGSYS?

WILL MY MUGSYS SHRINK IN THE WASH?

WILL THE DYE BLEED FROM MY JEANS?

Are Mugsy products made with high-quality materials?

What should I do if I stained my Mugsy jeans?

WASHING & DRYING

HOW CAN I PLACE A RETURN OR EXCHANGE?

HOW DO I PRINT MY RETURN LABEL?

WHAT IS YOUR RETURN  POLICY?

Quality Concerns

Can I exchange jeans for a different size if they don't fit well?

What should I do if I missed the deadline for a return/exchange?

RETURNS & EXCHANGES

HOW DO I CONTACT YOUR TEAM?

How can I be notified when an out-of-stock item is available again?

What should I do if I need to return an incorrect item or if there's an issue with my order?

Why was my order canceled and what should I do?

CUSTOMER SERVICE

HOW WILL MY MUGSYS FIT?

SIZE INCLUSIVITY

What waist sizes does Mugsy offer?

How do Mugsy's different fits compare?

FIT GUIDE

PRIVACY POLICY

CONSUMER INFORMATION & PRIVACY

WHAT IS YOUR SHIPPING POLICY?

DO YOU OFFER SHIPPING INSURANCE?

DO YOU OFFER INTERNATIONAL SHIPPING?

What can I do if I entered the wrong shipping address for my order?

Can I upgrade my shipping speed after placing an order?

How can I track my order?

What if my package says delivered, but I can't find it?

What can I do if my order hasn't shipped or there is a delay?

SHIPPING

DO YOU HAVE STORES?

STORES

HOLIDAY SHIPPING AND RETURNS

HOLIDAY SHIPPING

How do I qualify for 20% cashback?

I signed up on the pop-up but never received my 20% off discount?

I want to use a discount code instead of the cashback offer?

Why is there a holding period to receive my cashback?

How do I use my bonus gift card?

How do I redeem my cashback and what are my options?

How do I apply a discount code or gift card I forgot to use on my order?

DISCOUNTS

Boot Cut Restock

How does the CashBack offer work?

How can I get notified about the restock of an item?

How can I use my Mugsy CashBack Visa for a purchase?

What is the process for altering an order after placement?

IS MUGSY A GREEN COMPANY?Updated 2 years ago