What if my package says delivered, but I can't find it?Updated 9 months ago

If your tracking information shows that the package was delivered but you haven’t received it, we understand this can be frustrating. Please start by thoroughly checking your property and asking your neighbors, as sometimes packages can be misplaced. Occasionally, tracking systems may indicate delivery when the package might still be en route, and it could take up to five additional days to arrive.

If, after a diligent search, you still cannot locate the package, please reach out to our customer service team at [email protected]. We will work with you to find a solution and ensure you receive your order.