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Mugsy Support & Frequently Asked Questions

<p align="justify" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1rem; color: rgb(33, 37, 41); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">How do I contact customer success?&#xA0;<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(33, 37, 41); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Email -&#xA0;Anytime&#xA0;to team@mugsyjeans.com (or contact us&#xA0;<a href="https://mugsyjeans.com/pages/contact" style="box-sizing: border-box; color: rgb(0, 123, 255); text-decoration: none; background-color: transparent; outline: none;" title="Contact Us">here</a>), and we&apos;ll respond within 1-2 business days (we may need a little more time over the holidays).</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Live Chat (9AM - 5PM CST, Monday - Friday) - Just click the blue speech bubble in the bottom right corner of your screen to start chatting with one of our Mugsy experts.</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Text- &#xA0;+1 312-757-7862-please note this number does not receive calls.</li><li style="box-sizing: border-box; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Social DMs- Send us a note on Facebook or Instagram.</li></ul>

HOW DO I CONTACT YOUR TEAM?

CUSTOMER SERVICE

HOW SHOULD I WASH/DRY MY MUGSYS?

WILL MY MUGSYS SHRINK IN THE WASH?

WILL THE DYE BLEED FROM MY JEANS?

Are Mugsy products made with high-quality materials?

What should I do if I stained my Mugsy jeans?

WASHING & DRYING

HOW CAN I PLACE A RETURN OR EXCHANGE?

HOW DO I PRINT MY RETURN LABEL?

WHAT IS YOUR RETURN  POLICY?

Quality Concerns

Can I exchange jeans for a different size if they don't fit well?

What should I do if I missed the deadline for a return/exchange?

RETURNS & EXCHANGES

How can I be notified when an out-of-stock item is available again?

What should I do if I need to return an incorrect item or if there's an issue with my order?

Why was my order canceled and what should I do?

IS MUGSY A GREEN COMPANY?

GREEN INITIATIVES

HOW WILL MY MUGSYS FIT?

SIZE INCLUSIVITY

What waist sizes does Mugsy offer?

How do Mugsy's different fits compare?

FIT GUIDE

PRIVACY POLICY

CONSUMER INFORMATION & PRIVACY

WHAT IS YOUR SHIPPING POLICY?

DO YOU OFFER SHIPPING INSURANCE?

DO YOU OFFER INTERNATIONAL SHIPPING?

What can I do if I entered the wrong shipping address for my order?

Can I upgrade my shipping speed after placing an order?

How can I track my order?

What if my package says delivered, but I can't find it?

What can I do if my order hasn't shipped or there is a delay?

SHIPPING

DO YOU HAVE STORES?

STORES

HOLIDAY SHIPPING AND RETURNS

HOLIDAY SHIPPING

How do I qualify for 20% cashback?

I signed up on the pop-up but never received my 20% off discount?

I want to use a discount code instead of the cashback offer?

Why is there a holding period to receive my cashback?

How do I use my bonus gift card?

How do I redeem my cashback and what are my options?

How do I apply a discount code or gift card I forgot to use on my order?

DISCOUNTS

Boot Cut Restock

How does the CashBack offer work?

How can I get notified about the restock of an item?

How can I use my Mugsy CashBack Visa for a purchase?

What is the process for altering an order after placement?

HOW DO I CONTACT YOUR TEAM?Updated 9 months ago