Mugsy Support & Frequently Asked Questions logo
Mugsy Support & Frequently Asked Questions logo

All articles

CUSTOMER SERVICE

CUSTOMER SUCCESS

HOW DO I CONTACT YOUR TEAM?

How do I contact customer success?

How can I be notified when an out-of-stock item is available again?

To stay updated on restocks, please use the "Notify Me When Available" button on our website. By selecting your size and enabling notifications, you will receive an alert as soon as the item you’re interested in is back in stock. This ensures you won

What should I do if I need to return an incorrect item or if there's an issue with my order?

If you receive the wrong item in your order, we apologize for the mistake and are here to help you resolve it. Please follow these steps:. Check Your Order Confirmation: Verify that the item you received does not match the item listed in your order c

Why was my order canceled and what should I do?

We’re sorry to hear that your order was canceled, and we understand this can be frustrating. This cancellation may have occurred because your credit card was flagged as a high risk of fraud. To resolve this issue, we recommend contacting your bank to