What should I do if I need to return an incorrect item or if there's an issue with my order?Updated 9 months ago

If you receive the wrong item in your order, we apologize for the mistake and are here to help you resolve it. Please follow these steps:

1. Check Your Order Confirmation: Verify that the item you received does not match the item listed in your order confirmation.

2. Take a Photo: If possible, take clear photos of the item you received, including any labels or the internal bag sku.

3. Contact Us: Email our customer service team at [email protected] with the following information:

   • Your order number
   • A description of the incorrect item you received
   • The photos you took

4. Return Instructions: Our team will provide you with instructions on how to return the incorrect item and will ensure that the correct item is sent to you promptly.

Your satisfaction is important to us, and we are committed to resolving this as quickly as possible.