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Mugsy Support & Frequently Asked Questions

<p id="isPasted"><strong>This offer is not a 20% discount, rather it is for 20% cash back.&#xA0;</strong></p><div data-block="true" data-editor="9ak3v" data-offset-key="fuikj-0-0" id="isPasted"><div data-offset-key="fuikj-0-0"><span data-offset-key="fuikj-0-0"><span data-text="true">Our CashBack offer is a great way to save on your next Mugsy purchase! &#xA0;After your qualifying purchase, you will receive an email to redeem your CashBack. On the redemption form, you can select your preferred CashBack option, &#xA0;either a Visa prepaid card or a bonus Mugsy gift card. &#xA0;</span></span></div></div><div data-block="true" data-editor="9ak3v" data-offset-key="91rtf-0-0"><div data-offset-key="91rtf-0-0"><span data-offset-key="91rtf-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9ak3v" data-offset-key="f4jsn-0-0"><div data-offset-key="f4jsn-0-0"><span data-offset-key="f4jsn-0-0"><span data-text="true">The terms of this promotion include: a first-time Mugsy purchase, and no other discounts or refunds issued against the order. Following the 30-day return waiting period, the CashBack will be issued via email. &#xA0;Please let us know if you have any additional questions regarding this offer.&#xA0;</span></span></div><p><br></p></div><p>Please check your inbox after a qualifying purchase, where you will receive an email to redeem your CashBack. We offer a 20% Visa Gift Card OR a 30% Mugsy Gift Card after 30 days post purchase.&#xA0;</p><p>You just need to complete the CashBack redemption form, and then you can select your preferred CashBack redemption method.</p><p>You will receive the option to redeem your CashBack as either a Visa prepaid card or a bonus gift Mugsy gift card.&#xA0;</p><p><br></p>

This offer is not a 20% discount, rather it is for 20% cash back. Please check your inbox after a qualifying purchase, where you will receive an email to redeem your CashBack. We offer a 20% Visa Gift Card OR a 30% Mugsy Gift Card after 30 days post

I signed up on the pop-up but never received my 20% off discount?

DISCOUNTS

HOW SHOULD I WASH/DRY MY MUGSYS?

WILL MY MUGSYS SHRINK IN THE WASH?

WILL THE DYE BLEED FROM MY JEANS?

Are Mugsy products made with high-quality materials?

WASHING & DRYING

HOW CAN I PLACE A RETURN OR EXCHANGE?

HOW DO I PRINT MY RETURN LABEL?

WHAT IS YOUR RETURN  POLICY?

Quality Concerns

Can I exchange jeans for a different size if they don't fit well?

What should I do if I missed the deadline for a return/exchange?

RETURNS & EXCHANGES

HOW DO I CONTACT YOUR TEAM?

How can I be notified when an out-of-stock item is available again?

What should I do if I need to return an incorrect item or if there's an issue with my order?

Why was my order canceled and what should I do?

CUSTOMER SERVICE

IS MUGSY A GREEN COMPANY?

GREEN INITIATIVES

HOW WILL MY MUGSYS FIT?

SIZE INCLUSIVITY

What waist sizes does Mugsy offer?

How do Mugsy's different fits compare?

FIT GUIDE

PRIVACY POLICY

CONSUMER INFORMATION & PRIVACY

WHAT IS YOUR SHIPPING POLICY?

DO YOU OFFER SHIPPING INSURANCE?

DO YOU OFFER INTERNATIONAL SHIPPING?

What can I do if I entered the wrong shipping address for my order?

Can I upgrade my shipping speed after placing an order?

How can I track my order?

What if my package says delivered, but I can't find it?

What can I do if my order hasn't shipped or there is a delay?

SHIPPING

DO YOU HAVE STORES?

STORES

HOLIDAY SHIPPING AND RETURNS

HOLIDAY SHIPPING

How do I qualify for 20% cashback?

I want to use a discount code instead of the cashback offer?

Why is there a holding period to receive my cashback?

How do I use my bonus gift card?

How do I redeem my cashback and what are my options?

How do I apply a discount code or gift card I forgot to use on my order?

Boot Cut Restock

How does the CashBack offer work?

How can I get notified about the restock of an item?

How can I use my Mugsy CashBack Visa for a purchase?

What is the process for altering an order after placement?

I signed up on the pop-up but never received my 20% off discount?Updated a month ago