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Mugsy Support & Frequently Asked Questions

<p>We trust you, but to prevent fraud, there is typically a holding period that aligns with the return or refund window. If you are completely satisfied with your purchase and would like to receive your Mugsy card sooner, please email our customer service team. They can assist you with a faster resolution.</p>

We trust you, but to prevent fraud, there is typically a holding period that aligns with the return or refund window. If you are completely satisfied with your purchase and would like to receive your Mugsy card sooner, please email our customer servi

Why is there a holding period to receive my cashback?

DISCOUNTS

HOW SHOULD I WASH/DRY MY MUGSYS?

WILL MY MUGSYS SHRINK IN THE WASH?

WILL THE DYE BLEED FROM MY JEANS?

Are Mugsy products made with high-quality materials?

What should I do if I stained my Mugsy jeans?

WASHING & DRYING

HOW CAN I PLACE A RETURN OR EXCHANGE?

HOW DO I PRINT MY RETURN LABEL?

WHAT IS YOUR RETURN  POLICY?

Quality Concerns

Can I exchange jeans for a different size if they don't fit well?

What should I do if I missed the deadline for a return/exchange?

RETURNS & EXCHANGES

HOW DO I CONTACT YOUR TEAM?

How can I be notified when an out-of-stock item is available again?

What should I do if I need to return an incorrect item or if there's an issue with my order?

Why was my order canceled and what should I do?

CUSTOMER SERVICE

IS MUGSY A GREEN COMPANY?

GREEN INITIATIVES

HOW WILL MY MUGSYS FIT?

SIZE INCLUSIVITY

What waist sizes does Mugsy offer?

How do Mugsy's different fits compare?

FIT GUIDE

PRIVACY POLICY

CONSUMER INFORMATION & PRIVACY

WHAT IS YOUR SHIPPING POLICY?

DO YOU OFFER SHIPPING INSURANCE?

DO YOU OFFER INTERNATIONAL SHIPPING?

What can I do if I entered the wrong shipping address for my order?

Can I upgrade my shipping speed after placing an order?

How can I track my order?

What if my package says delivered, but I can't find it?

What can I do if my order hasn't shipped or there is a delay?

SHIPPING

DO YOU HAVE STORES?

STORES

HOLIDAY SHIPPING AND RETURNS

HOLIDAY SHIPPING

How do I qualify for 20% cashback?

I signed up on the pop-up but never received my 20% off discount?

I want to use a discount code instead of the cashback offer?

How do I use my bonus gift card?

How do I redeem my cashback and what are my options?

How do I apply a discount code or gift card I forgot to use on my order?

Boot Cut Restock

How does the CashBack offer work?

How can I get notified about the restock of an item?

How can I use my Mugsy CashBack Visa for a purchase?

What is the process for altering an order after placement?

Why is there a holding period to receive my cashback?Updated 9 months ago